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A little clarity goes a long way.

Useful answers before we start a conversation.

White cargo aircraft above cobalt blue shipping parcels

A little clarity

Getting started.

What do you need for a quote?

Share the goods description, dimensions, weight, collection and delivery locations, timing and handling requirements.

Are duties and third-party fees included?

Only items expressly listed in the written quote are included. Ask about taxes, duties, clearance and handling costs before confirmation.

Can you handle special or restricted goods?

Tell us the goods category and requirements early. Suitability depends on the route, carrier, documentation and applicable conditions.

A little clarity

The practical details.

Can you guarantee a delivery time?

Timing depends on the route, carrier, documentation and handling requirements. The quote confirms the agreed service and any applicable limitations.

What shipment details are needed?

Start with the goods description, dimensions, weight, origin, destination and preferred timing. Special or restricted goods need further review.

Can you arrange recurring deliveries?

We can discuss a recurring route and schedule. Frequency, capacity and service scope are confirmed in the proposal.

Do you handle loading and unloading?

Tell us the facilities at both locations. Required handling support must be confirmed and included in the written scope.

What affects a sea freight schedule?

Route availability, sailing schedules, documentation and port handling can affect timing. We discuss relevant factors before confirming the plan.

Is customs clearance included?

Any customs support, duties, taxes or third-party services must be confirmed in the quote. They should never be assumed from a transport estimate.

What’s next?

Good plans start with a conversation.

Let’s talk about your plans

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Cleviva · Logistics & business services